Privacy Policy
Effective Date: 30/05/2025
App Name: Tobago FastRide
Service Area: Caribbean (Trinidad and Tobago)
Country: Trinidad and Tobago
At Tobago FastRide, protecting your privacy is our priority. This Privacy Policy describes how we collect, utilize, and safeguard your personal information when you access and use our taxi booking platform. We are committed to ensuring that your data is handled responsibly, securely, and in accordance with applicable privacy laws and regulations.
Overview:
Our Commitment:
We understand the importance of your privacy and are dedicated to maintaining transparency about our practices. We encourage you to review this Privacy Policy regularly to stay informed about how your personal information is managed.
1. Information We Collect
To provide, personalize, and improve our services, Tobago FastRide collects various types of information, including:
1.1 Personal Information:
1.2 Location Information:
1.3 Payment Information:
1.4 Device Information:
Additional Information:
We may also collect other data such as usage logs, customer support communications, and diagnostic information to improve platform performance.
Note:
Your privacy is important to us. We only collect the information necessary for providing our services and ensuring a secure, reliable experience. You have control over your data, and we are committed to handling it responsibly and in accordance with applicable laws.
2. How We Use Your Information
We use the information we collect to deliver, enhance, and personalize our services, including but not limited to:
Providing and Managing Rides:
To facilitate your taxi bookings, assign drivers, and manage your trips efficiently.
Trip Tracking and Safety:
To monitor ride locations in real-time for safety, route accuracy, and service quality assurance.
Communication:
To send real-time updates about your ride status, estimated arrival times, and other important notifications.
Payment Processing:
To handle transactions securely, generate receipts, and manage billing information.
Service Improvement:
To analyze usage patterns, troubleshoot issues, and enhance app performance and user experience.
Customer Support:
To respond to inquiries, resolve disputes, and provide assistance based on your communications and feedback.
Promotional Offers:
To send you marketing communications, discounts, or special offers, but only if you have explicitly opted in to receive such messages.
Additional Uses:
We may also use your data for research, statistical analysis, or platform security to prevent fraud, maintain platform integrity, and comply with legal obligations.
Your Privacy Choices:
You can opt-out of promotional communications at any time and manage your notification preferences through your account settings. We are committed to respecting your privacy preferences and protecting your data.
3. Data Sharing and Disclosure
At Tobago FastRide, we prioritize your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted entities in the following circumstances:
Drivers:
To successfully fulfill your ride, we share necessary details such as your name, pickup and drop-off locations, contact information, and trip details with the driver assigned to your booking.
Payment Processors:
To facilitate secure transactions, your payment information and transaction details are shared with authorized third-party payment gateways and financial institutions.
Government Authorities and Legal Entities:
When required by law, legal process, or to protect our legal rights, safety, or the safety of others, we may disclose your information to law enforcement agencies, regulatory authorities, or judicial entities.
Third-Party Service Providers:
We collaborate with trusted vendors that assist us in analyzing app usage, managing messaging systems, maintaining infrastructure, and providing customer support. These service providers are bound by confidentiality agreements and are only permitted to process data necessary for their services.
Corporate Transactions:
In the event of mergers, acquisitions, or sale of assets, your personal data may be transferred as part of the transaction, subject to relevant confidentiality and privacy obligations.
Data Security and Privacy:
All shared data is handled securely and in compliance with applicable privacy laws. We limit the amount of information shared to what is strictly necessary to provide our services or fulfill legal obligations.
Your Rights and Choices:
You have rights regarding your data, including access, correction, or deletion requests. You can also opt out of certain data sharing practices by contacting us or managing your preferences through your account settings.
Third-party service providers: Who help with app analytics, messaging, and infrastructure (with strict confidentiality agreements)
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL Encryption:
All data transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) protocols to ensure confidentiality.
Secure Servers and Firewalls:
Your data is stored on protected servers with advanced firewalls and intrusion detection systems to prevent unauthorized access.
Access Controls:
Only authorized personnel with a legitimate need have access to personal data, and such access is restricted and monitored.
Limitations of Security:
While we strive to protect your information using these security practices, no system can be completely impervious to breaches or hacking attempts.
Customer Responsibility:
We encourage users to take proactive steps to maintain their own security, such as:
Your Role in Data Security:
Please report any security concerns or potential breaches to us immediately. Your cooperation helps us maintain a safe platform for everyone.